Shipping Policy

Willow™ offers free ground shipping on orders $70 and above within the contiguous United States. Orders are shipped Monday through Friday from our distribution center in California.

Where We Ship

Willow products can only be shipped within the United States. We do not ship to PO Boxes or APO/FPO addresses.

Shipping Times

Ground shipping typically takes 1-2 days to the West Coast, 3-4 days to the Midwest, and 5 days to the East Coast. These times are calculated from when the shipment leaves our distribution center, and are not guaranteed. Please see the UPS Ground Shipping Map below for approximate ship times by region.

Shipping Rates

In addition to free ground shipping, Willow offers expedited shipping (2-Day and Overnight) at an additional cost.

Here is our full list of shipping rates based on order type:

Order Type UPS Ground 2-Day Shipping* Overnight Shipping*
Under $70 $10 $20 $30
$70 or more (excluding Pump orders) Free $7.50 $17.50
Pump orders Free $15 $30

* Shipments to Alaska and Hawaii do not qualify for ground shipping, but 2-Day and Overnight shipping are available for a $10 surcharge.

Undelivered Packages

We are unable to reship packages that are returned to us by the carrier. Please consider this when choosing your shipping address.

Other Terms

Shipments are not insured, and no signature is required, so please track your shipment with the tracking number emailed to you.

The risk of loss and title for items purchased at willowpump.com pass to you upon our delivery of the goods to the common carrier at our distribution center.

Return Policy

If you decide to return your Willow™ purchase, here are the details of our return policy:

  • Only products purchased from willowpump.com may be returned directly to us.
  • Willow products are personal use items and returns must be new, unopened (no seals broken), unused, and in the original packaging.
  • Your return request must be submitted within 60 days of the purchase date.
  • Willow will only refund the purchase price of the product and any sales tax paid, and the refund will be made to the original form of payment.
  • When you return a Willow Pump, a $25 restocking fee will be deducted from your refund amount. Returns for purchases of accessories and bags are not subject to the restocking fee.

How to Return a Product

  • Submit your refund request to care@willowpump.com.
  • Please provide your order number, order date, and a brief note on why you are requesting a refund.
  • Willow will respond via email to let you know if your refund request has been approved.
  • Once your refund request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care. You are responsible for all shipping charges and we recommend you insure the shipment to cover the risk of loss or damage while in transit.
  • Write the RMA number that you receive from Customer Care on the outside of the box.

Processing

We will process your return and a refund will be made once we receive your returned product in its original unopened packaging. Please allow 3 to 5 business days after our receipt of the unopened product to process your refund.